WAX WIZARD CANDLES & BRIDAL SHOP ORDERING INFORMATION ~  BEFORE YOU ORDER: CHECK OUR
TURNAROUND TIMEShere: http://waxwizard.net/TA.html or CONTACT US about availability and turnaround times. If you need an item by a specific date please email us or phone to discuss your needs. PLEASE NOTE: We order from many suppliers across the US. Some will drop-ship directly to our customers, some won't; some have minimum order requirements; some items are in stock and some must be ordered... there are many variables. ALSO NOTE that prices and availability are subject to change without notice since our suppliers do not provide us with any advance notice of price increases, discontinued items or back-ordered items. Most times we learn of this when we phone them to place an order, or worse, when a shipment arrives and the Packing Slip states "Item Discontinued". When you place an order with us we immediately place the order with our suppliers - when at all possible - this is to speed up your order, as some suppliers will not ship direct to our customers, so some items must first ship to us, then we ship to you from our FL location. This process can take up to 2 to 3 weeks especially during this busy holiday season. Once we place an order with our suppliers we cannot cancel for ANY reason. Please refer to our Store Policies for more information. We make every effort to update our websites and accurately represent our products using photographs and detailed text descriptions. We encourage our visitors to contact us before ordering with any questions they may have. We've placed CONTACT US links on every page throughout our websites as well as a link to our 'handy question form'. ORDER BY PHONE ~ We accept Visa or MasterCard credit card Orders by phone which are processed it OFFline through our local bank. Please phone 941-475-0888 and ask for our Ordering Department. Since we're extremely busy it's sometimes hard to get through to us by phone. Our work schedule changes - Since our work schedule changes OFTEN please refer to our CONTACT INFORMATON page here: http://waxwizard.net/contact.html - for the BEST TIMES TO PHONE US. Some days are devoted to candle-making. When we're working with hot waxes we cannot always answer the phone lines - so if you should get our answering machine please do leave a brief message and a phone number so we can return your call. Include the Order# for the item you're calling about, the quantity you need, and BE SURE to include the date you require delivery. Then we can research pricing,m availability and turnaround time for you. If you prefer you can send us an email with your phone number and best hours to call and we'll be happy to phone you. NOTE: We do NOT accept credit cards outside the United States. We do NOT ship outside the contiguous United Stated (48 states) ORDER ONLINE ~ ONLINE SHOPPING CART ~ We have installed a shopping cart system that has integrated our Candle website with our Bridal Shop website. It will add up your items, show the total UPS GROUND shipping charges, and allow Florida residents to add 7% Sales Tax. (Charlotte County 7%) It CANNOT calculate UPS upgraded Air Services. For these services you'll need to contact us by phone or email. You can also use our shopping cart to provide a total amount due and then mail this amount to us via money order, cashier check, or personal check, however we cannot process an order until personal checks clear the bank which can take up to 10 business days. UPON CHECK-OUT YOU'LL BE TAKEN TO PAYPAL ~ When you click  you will be taken to a secure link at PayPal where you can pay using:       (see 14a. below for more
information about PayPal)PLEASE USE A CONFIRMED ADDRESS when making a PayPal payment ~ SHIP TO ADDRESS ~ If you make payment through PayPal we MUST ship to your "confirmed address" under PayPal's Seller Protection Plan . This is usually the SAME address your credit card company bills to. If you phone in a credit card payment we can ship to whatever address you require within the 48 states. PayPal considers a "Confirmed address" the same address where you receive your monthly credit card bills. PayPal confirms that the address you provide is accurate and on file with your credit card issuer. PayPal considers an "Unconfirmed address" to be a security risk and won't provide us with their usual Seller's Protection if we accept these type of payments. If you need us to ship to another address please phone in your Order, as under PayPal Seller Protection rules we must ship to your confirmed address.. ORDER CONFIRMATION & RECEIPT ~ After we've processed your Order you will receive an "Order Confirmation" and Receipt via email. Please watch for this email since it's your assurance that your Order was received and processed, AND it may include a request from us for information we need from you. If you don't receive a Order Confirmation within 48 hours after placing your Order please contact us and provide: date of order, what was ordered, full name order placed under, and a phone number. OTHER PAYMENT METHODS ~ 1. You can email an Order and we'll respond with an Invoice or phone you to discuss your needs. 2. Use our ONLINE ORDER FORM here: http://waxwizard.net/order.html 3. Use our handy QUESTION FORM here: http://waxwizard.net/quest.html 4. Print our Order Form and mail your order to our P.O. Box listed below. .txt format is here: http://waxwizard.net/OrderForm.txt .doc format is here: http://waxwizard.net/OrderForm.doc ORDERING VIA EMAIL: If you'd like to place an order - please email us OR phone in the following information. Be sure to include the ship-to zip code and if possible, we'll estimate shipping costs. Payment Methods are listed below. 1. ITEM NUMBER or ORDER# ~ For ease in ordering we've assigned an Item# or an Order# to each product we sell - please provide that number if at all possible.... or provide a good description of the product(s) you're ordering and tell us which of our web pages you saw them on. 2. COLOR CHOICES ~ For all Candles that allow a color option - If you're ordering a 'cut-n-curl' candle please indicate what color you want on the outside of the candle and you may choose up to 3 colors for the inside colors (these are exposed when we hand-sculpt the candle). Basic color chart: http://waxwizard.net/pop-color-cc.html To learn more about our hand-carved candles visit: http://waxwizard.net/about.html Our Wedding and Unity Candles visit: http://waxwizard.net/wedd-about.html 3. CUSTOM COLORS ~ If you need a custom color we'll do our best to try to match your color but it is not always possible since we're hand-dipping into hot wax tanks and mixing colors as we dip. Please mail a color sample to our P.O. Box address listed below. Be sure to include a note telling us under who's name the Order was placed. 4. PERSONALIZED CANDLES & OTHER ITEMS ~ If you're ordering a Personalized Candle - please be specific in telling us what you'd like imprinted. Include all text, Names, Date, Ink color, and any FONT preferences. If you don't specify these choices we'll choose an appropriate color and font. Please be specific... Examples: James & Kelly OR Kelly & James James and Kelly OR James & Kelly March 15, 2002 OR 03-15-03 OR 3-15-2003 5. CUSTOM GRAPHICS & IMPRINTING ~ If we are to create a custom graphic for you - such as a personalized labels, favor tags, placecards, invitations, candy wrappers, or personalized candles - please give us some idea as to your "theme" and colors. GRAPHIC SAMPLES: Visit our Print Shop for personalized Favors Tags, Placecards, Candy Wrappers, Labels: http://bridalshop.freeservers.com/printshop.html http://waxwizard.net/pop-labels.html We offer a wide variety of graphics to match your theme. FONTS: You can choose a Font from our Font Library here: http://BridalShopStore.com/fonts1.html INK COLOR: No metallic ink colors such as gold or silver - just colors a computer printer can print. Choose an Ink Color AND border colors (if appicable) from our COLOR CHART Choose ink and border colors HERE We can simulate metallic gold or silver ink by shading the color... Example: http://waxwizard.net/images/TAG2-sample.gif If you'd like some gold or silver on a personalized candle we can add metallic trim to the silks. http://BridalShopStore.com/unity_candles/metallic_trim-600.jpg GRAPHIC PROOFS: After you've placed your Order with us please be sure to complete the appropriate IMPRINT FORM for the item you've ordered .. telling us exactly what you want imprinted along with any special instructions, such as border color, ink color, font choice, graphic choice, etc. We'll send you graphic samples to choose from and/or a final graphic proof. NOTE: We normally will not print an order for personalized or imprinted items without your written approval (a reply to our email), however, if you do not respond timely to our email with the graphic proof attached, we reserve the right to print your order based solely on the imformation you provide in this Imprint Form. It is VERY important that you check your email regularly so you can reply timely. We ask that you print the proof so you can see what the final product will look like. This is very important because once we begin printing there can be no further changes and there are no refunds or returns for personalized items. If you view the full-size proof in your web browser you'll notice how large it appears. That's because we'll be printing at 300dpi (dots per inch) to give the text a crisp professional look and to sharpen the resolution of the graphics. Once we receive your approval we can begin the print job. Orders normally should ship within 1-2 weeks after you receive your approval to print. EDITS: If you request an edit to your proof there will be an edit fee due to the time involved for graphic layout. 6. YOUR INVITATION OR PHOTO ~ If you have a graphic, photo, or wedding invitation that you'd like us to use to decorate or personalize your candle please mail the item to our address listed here. These items will NOT be returned to you. Please BE SURE to include a note with the Name your Order is listed under and tell us what was ordered. If you an include a copy of our Order Confirmation that would really help us speed your order along. 7. SPECIAL INSTRUCTIONS ~ Please include any special instructions or requests to help us make the candle to suit you. 8. DATE NEEDED ~ Be sure to provide us with the date you require delivery or the date of your event. We flag each Order with this date to help ensure a timely delivery. 9. YOUR SHIPPING NAME & ADDRESS ~ Your "ship to" name and address--we ship daily via UPS (United Parcel Service) and they don't accept P.O. Boxes, so please provide us with a physical street address and specify apartment numbers, floors, or any other instructions for delivery. 10. SPECIAL CARE PACKAGING ~ We have our own packaging department because our candles require extra care in packaging to ensure safe delivery. 11. SHIPPING WITHIN THE CONTINENTAL USA ~ We ship daily via UPS (United Parcel Service) Ground Service from southwest Florida (south of Tampa Bay). Delivery is between 1-6 business days within the US depending on your UPS Zone. For faster service we can ship UPS 1st, 2nd, or 3rd Day Air, however the shipping cost is considerably higher. Keep in mind that selecting 1st, 2nd or 3rd day air will only reduce the time in transit. This will not decrease our preparation time. PLEASE NOTE: Our online Shopping Cart system is NOT capable of calculating UPS Shipping Charges for shipments outside the 48 contiguous United States... nor can it calculate UPS Air Service. For these services you'll need to contact us by phone or email to place your Order. 12. SHIPPING FOR INTERNATIONAL ORDERS ~ We ship exclusively via UPS (United Parcel Service) who offers shipping worldwide. There is a $15.00 fee for preparation of International Documents required for Customs which must be attached in triplicate to the outside of the package. NOTE: we are currently NOT shipping outside the contiguous US (48 states) CANADIAN ORDERS: please CLICK HERE for more information with regard to Customs and other charges you may not be aware of !! You can visit UPS online to use their Rate Calculator here: http://wwwapps.ups.com/QCCWebApp/request?loc=en_US Enter our town and zip code: Englewood, FL 34224 then your own - to get estimated shipping costs. FREIGHT FORWARDERS: We have had good success in shipping our candles overseas using a Freight Forwarder who can usually fly the candles to your port within a few days. It may be best that you contact a freight forwarder in your area to get a price quote for shipping. We are located approximately 40 miles from either Sarasota-Bradenton International Airport or Fort Myers International Airport. Tampa Bay also provides a very large shipping port, although we've never shipped our candles by boat. 13. UPS SHIPPING a) SHIPPING COSTS ~ Our posted prices do not include shipping, special-care packaging, & insurance fees. Shipping is paid by the buyer. Cost is determined by overall weight to your UPS zone. Basic shipping charges include $100.00 worht of insurance against damaged or lost merchandise. Additional insurance is charged based on $ .35 per $100.00 in value. UPS AIR SERVICE: ALL Air Service shipments are based on weight AND dimensions of the package. In most cases we cannot provide the exact amount for shipping costs until your order is packaged and can be weighed and measured. NOTE: If you are ordering multiple items please be aware that many of our suppliers will ship directly to you which will help save time in getting your purchases to you. Most of our suppliers do NOT charge a "drop-ship" fee, but some do. For items that will ship directly to you from our supplier we'll show those shipping charges separately on your Invoice or Receipt. This means you may have serperate shipping charges for each item you order since the items you ordered may come to you from difference suppliers. ^IMPORTANT SHIPPING INFORMATION - PLEASE READ: We ship via UPS Ground Service unless you have specify and pay for an upgraded service. b) ALTERNATIVE SHIPPING ADDRESS ~ It is very important that someone be at the ship-to address to receive the candles. Some UPS drivers leave packages outdoors if no one is home and outdoor temperatures are a big concern. If you'd prefer that we ship to another address, perhaps your work address, please let us know immediately since some of our suppliers will ship direct to you and we place your order with them immediately to quicken delivery to you. c) UPS TRACKING & ESTIMATED DELIVERY DATES ~ When we ship your order our shipping software triggers UPS to email you the Tracking Information. This will allow you to track your shipment and know what day to expect delivery....so please be watching for that email. This will allow you to click on a link to see where your package is in transit. Please remember that UPS Ground does not guarantee this delivery date-it's only an estimate. 3-Day Select DOES guarantee delivery on the 3rd day AFTER the package is shipped. CHECK YOUR UPS ZONE ~ Ground Time-in-Transit Maps provide full color U.S. maps illustrating the number of transit days for delivery via UPS ground services within the continental United States. Transit days are based on the 5-digit origin ZIP® Code entered. Follow the link below and type in our Florida zip code: 34224 http://www.ups.com/using/services/servicemaps/servicemaps.html  Click on the map to view
UPS transit times from our location to yoursd) SUMMERTIME SHIPMENTS ~ During the summer we ship candles from our southwest Florida location on Mondays and Tuesdays only -so orders won't sit in a hot truck or warehouse over the weekend. Your order may also come from one of our many distributors across the U.S. If your UPS Shipping Zone is more than 3 days away from our shipping point we highly recommend that you upgrade your shipment to 3-Day Select or 2nd Day Air to avoid damage caused by the heat. We will be happy to quote you a rate for the upgraded shipping. Please note: we have never had a candle melt over a 3-day transit, so we recommend UPS 3-Day Select Service. 14. PAYMENT METHODS ~ a) PAYPAL ~ Uon checkout at our websites you will be taken to PayPal, the most popular service for making secure payments online, an Ebay company. You may already have an account there, but if not you can open a free account OR you can make a payment without opening an account. PayPal accepts Via, MasterCard, AMEX, and Discovery. You can also make an e-check payment, however be aware it usually takes 5 to 10 days to clear and we can't process your order until then. SHIP TO ADDRESS ~ If you make payment through PayPal we MUST ship to your "confirmed address" under PayPal's Seller Protection Plan. This is usually the SAME address your credit card company bills to. PayPal considers a "Confirmed address" the same address that your credit card company bills to. PayPal considers an "Unconfirmed address" to be a security risk and won't provide us with their usual Seller's Protection if we accept these type of payments. You can phone in a Visa or MasterCard payment so we can avoid this "rule" at PayPal and ship to whatever address you require (within the 48 states). When you pay thru PayPal you will immediately receive an email Receipt for your payment. We're a "verified member" there - which provides our buyers with more protection. ORDER CONFIRMATION & RECEIPT ~ When we receive your online order and payment through PayPal we'll email you an "Order Confirmation & Receipt" which will include a copy of your online Shopping Cart and the Notificatoin of Payment through PayPal. Please look it over to be certain the items you placed in your shopping cart are correct and taht your registrered PayPal address is correct. b) PHONE IN CREDIT CARD INFO ~ If you prefer you can phone us with your VISA or MASTERCARD credit card information and we can process your order OFFLINE through our local bank. This way you don't have to go online and fill out any forms. Please visit our CONTACT PAGE for best times to reach us by phone as our work schedule changes OFTEN. FAST SERVICE ~ Orders are processed immediately over the phone through our data entry system. Please remember that once we enter your Order into our system it puts the "wheels into motion". Please read our Store Policies with regard to cancellation and returns: http://waxwizard.net/policies.html ORDER CONFIRMATION & RECEIPT ~ When we receive your phone order we'll prepare an "Order Confirmation & Receipt" and email it to you. Please look it over carefully for any corrections or changes. If you ordered anything that's personalized, imprinted, engraved, or customized PLEASE REPLY to this email to confirm your order, letting us know if everyting is correct. c) OTHER PAYMENT METHODS ~ We also accept personal checks, money orders, and cashier checks, however we cannot begin an order until personal checks clear the bank which takes a full 10 days. d) INTERNATIONAL ORDERS & ORDERS OUTSIDE THE 48 CONTINENTAL UNITED STATES ~ For International Orders - Secure Payments ONLY!! We accept Certified Bank Checks or Money Orders that are marked "Payable in US Funds". These must be mailed to our P.O. Box listed below. We DO NOT accept foreign credit cards. NOTE: Our Shopping Cart system is NOT set-up to accept Orders outside the continental US. Please contact us and we'll provide the estimated amount for UPS shipping to your area. NOTE: we are currently NOT shipping outside the contiguous US (48 states) CANADIAN ORDERS: please CLICK HERE for more information. 15. TURNAROUND TIME ~ Our current turnaround time is always posted on our main page here: http://waxwizard.net/TA.html 16. STORE POLICIES ~ Our store polices are posted here and we suggest you refer to them before placing an Order: http://waxwizard.net/policies.html 17. CATALOG REQUESTS ~ We don't offer a printed catalog... this is one way we're able to keep our prices reasonable - no printing costs. 18. WHOLESALE INQUIRIES ~ We are not a wholesale company.... and we don't "wholesale" in the true meaning of the word... but we will give a discount (-if we can-) on bulk Orders. We offer candles from many different sources across the US and Canada, in addition to those we manufacture. Some of our suppliers give us a better discount than others - some will drop-ship to our customers while others won't.... still others charge a fee to drop-ship... so you see there are allot of variables. We do NOT discount our handmade or personalized candles since they require so much time to make and we've already priced them as low as possible. Please request a Price Quote (see below). 19. PRICE QUOTES~ To receive a Price Quote, information about availabitliy, minimum order requirements, etc. Please provide: 1. Our "Order#" (assigned to each product we sell) - or- a very good description of the item and the address of the web page where you saw the item. 2. Quantity you need 3. Date you require delivery 4. Include the ship-to address and zip code so we can estimate UPS shipping, if possible. ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` We invite you to visit our "Testimonials" page: http://waxwizard.net/testimonials.html ...to read what other customers have had to say after receiving their orders. On August 1, 2000 we joined an online Consumer Protection program called "ePublicEye" because we want visitors to our website to feel confident in ordering from us. As a part of our agreement with ePublicEye we invite our customers to rate our products and service in the form of a "report card" - which ePublicEye posts openly for others to read: http://pe.epubliceye.com/report.cfm?key=14248 We're very proud of our top ratings with over 260 "report cards" on file for you to read. Thanks again for your interest in our candles and bridal accessories. ~:Diane Barton, Chandler Wax Wizard Candles Candles for ALL occasions! http://waxwizard.net The Bridal Shop Store http://BridalShopStore.com Bridal Accessories & more!
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